What is the delivery time?
With Colissimo, parcels are delivered within 48 hours (2 working days, that is to say the whole week, except Sundays and public holidays).
What is your return policy?
You can return or exchange an unused item for up to 30 days after purchase. Please refer to the page concerning returns and exchanges for more details.
How long does the return process take?
When we have received your package, you should be refunded within two working days. You will be notified by email to the address you entered in your account during the transaction.
After we start the refund process, it may take up to 7 business days for the money to be transferred to your bank or Paypal account.
Where's my package ?
If you have not received your items within 72 hours in the dispatch confirmation, send us an email at firstname.lastname@example.org by putting the order number there, we will then analyze the problem.
Do you wholesale?
Yes, if you have a store and would like to sell our products there, please get in touch with us at this address: email@example.com
I have a Promo Code, where do I enter it?
I did not receive an email notification, is this normal?
No, if you have not received an email notification it may be because you made a typo in your email address, it happens frequently. Please contact us to have this corrected.