Shipped from France - Duty Free to all EU countries

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      What are the methods of shipping?

      We use the Courrier Colissimo for all our deliveries.

      You have the choice between two methods of delivery:

      • Standard Delivery 
      • Service point delivery (At the Post Office or a service point near you)


      Service point delivery might be a delivery of choice if you live in a flat or when you're aware than mailmen have difficulties reaching your mailbox . It's also cheaper in most cases.

      What are the shipping costs?

      To know more about prices, time of delivery, free shipping, follow this link : https://www.forgottentribes.fr/en/pages/livraison

      Are returns free?

      France:

      The returns are free in Metropolitan France.

      Europe and International:

      Europe and International customers are responsible for the return shipping.


      What is the return policy?

      We have a 30 days return and exchange policy. This allows you to return anything you have bought from us within 30 days of the delivery date, for either an exchange or a refund.



      What are the delivery times ?


      Shipping:
      From Monday to Friday, orders placed before 3 p.m. are generally shipped the same day.


      I need to return / exchange a product, what should I do?
      Please send an email to contact@forgottentribes.fr, we will explain the procedure.