What are the methods of shipping?
We use the Courrier Colissimo for all our deliveries.
You have the choice between two methods of delivery:
- Standard Delivery
- Service point delivery (At the Post Office or a service point near you)
Service point delivery might be a delivery of choice if you live in a flat or when you're aware than mailmen have difficulties reaching your mailbox . It's also cheaper in most cases.
What are the shipping costs?
To know more about prices, time of delivery, free shipping, follow this link : https://www.forgottentribes.fr/en/pages/livraison
Are returns free?
The returns are free in Metropolitan France.
Europe and International:
Europe and International customers are responsible for the return shipping.
What is the return policy?
We have a 30 days return and exchange policy. This allows you to return anything you have bought from us within 30 days of the delivery date, for either an exchange or a refund.
What are the delivery times ?
- France: generally within 48 working hours. For example, an order placed on Monday before 3 p.m. will probably arrive on Wednesday.
- Belgium and Luxembourg: 3 to 4 days
- Europe and international: Generally 5 to 7 days depending on the destination.
From Monday to Friday, orders placed before 3 p.m. are generally shipped the same day.
I need to return / exchange a product, what should I do?
Please send an email to email@example.com, we will explain the procedure.