Delivery and returns

What are the methods of shipping?

We use the Courrier Colissimo for all our deliveries.

You have the choice between two methods of delivery:

  • Standard Delivery 
  • Service point delivery (At the Post Office or a service point near you)


Service point delivery might be a delivery of choice if you live in a flat or when you're aware than mailmen have difficulties reaching your mailbox . It's also cheaper in most cases.

What are the shipping costs?

To know more about prices, time of delivery, free shipping, follow this link : https://www.forgottentribes.fr/en/pages/livraison

Are returns free?

France:

The returns are free in Metropolitan France.

Europe and International:

Europe and International customers are responsible for the return shipping.


What is the return policy?

We have a 30 days return and exchange policy. This allows you to return anything you have bought from us within 30 days of the delivery date, for either an exchange or a refund.

What are the delivery times ?


Shipping:
From Monday to Friday, orders placed before 3 p.m. are generally shipped the same day.


I need to return / exchange a product, what should I do?
Please send an email to contact@forgottentribes.fr, we will explain the procedure.