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Shipping and returns
What are the methods of shipping?
We use the Courrier Colissimo for all our deliveries.
You have the choice between two methods of delivery:
- Standard Delivery
- Service point delivery (At the Post Office or a service point near you)
Service point delivery might be a delivery of choice if you live in a flat or when you're aware than mailmen have difficulties reaching your mailbox . It's also cheaper in most cases.
What are the shipping costs?
To know more about prices, time of delivery, free shipping, follow this link : https://www.forgottentribes.fr/en/pages/livraison
Are returns free?
The returns are free in Metropolitan France.
Europe and International:
Europe and International customers are responsible for the return shipping.
What is the return policy?
We have a 30 days return and exchange policy. This allows you to return anything you have bought from us within 30 days of the delivery date, for either an exchange or a refund.
What are the delivery times ?
- France: generally within 48 working hours. For example, an order placed on Monday before 3 p.m. will probably arrive on Wednesday.
- Belgium and Luxembourg: 3 to 4 days
- Europe and international: Generally 5 to 7 days depending on the destination.
From Monday to Friday, orders placed before 3 p.m. are generally shipped the same day.
I need to return / exchange a product, what should I do?
Please send an email to email@example.com, we will explain the procedure.
Where are you based?
We are based in France (In a nice region called Brittany).
Do you ship Worldwide?
We deliver all over Europe. See more by following this link
What is your return policy?
We have a 30 days return policy
Please refer to this page : https://www.forgottentribes.fr/en/pages/retours-et-echanges
Where's my parcel?
You can track your package at any time through your account or the link provided in your email.
I returned it. How long does it take to return it?
Once we receive your return, the item is usually refunded within 48 hours. You will receive an email stating the refund status. Thank you for allowing the bank two or three days to deal with it.
Do you wholesale?
Not at the moment. We are sorry about that.
Do you ship to the UK?
No we don't. If you live in the UK, please visit www.forgotentribes.com